Warranty Coverage

We manufacture all MIXVAL branded products to top-quality standards, utilizing the most well-performing parts and materials available. It is for this reason that we are able to offer a standard three (3) year warranty on most* MIXVAL money management products.

This warranty covers:

• Manufacturer defects
• Mechanical malfunction

Repair or Service Request

If your qualifying MIXVAL machine is in need of service or repair within the three year warranty period, you may submit a repair request by following the instructions below.

1. Login to your MIXVAL account and click “My Account” to see your dashboard.
2. Go to your order history and find the order containing the item that needs repair.
3. Click on the “Request Repair” button and complete the form.
4. We will contact you as soon as possible after we receive your form with further instructions. Please do not take any action, including shipping the item or attempting to repair it yourself, until after you receive further direction; doing so may result in a voided warranty.

Your warranty covers the cost of repair and standard parts, if deemed manufacturer defect, as specified in “Warranty Coverage”. This warranty does not cover shipping fees or special-order parts. It does not cover damage caused by misuse, improper handling, improper packaging, or repairs performed outside of MIXVAL.

Once we receive your defective item, our dedicated in-house service department will assess the issue and perform a repair, replacing any parts as-needed. We will do everything in our power to repair and return the items back to you in like-new condition, as quickly as possible.

If for any reason the machine cannot be repaired, or it is not cost-effective to do so, we will ship you a replacement at no additional cost. This replacement will be refurbished or, if no refurbished models are available, will be brand new.

Please note that your package must be safely protected during transit, and you will be responsible for any damage occurring during shipping if due to improper packaging. Shipping fees are not refundable or covered under this warranty, and the customer is responsible for both shipping the machine to us, and the return shipping after the machine is repaired.

Certifications

MIXVAL cash counting products are intended for sale and use worldwide, and have been manufactured to comply with various certifications to meet the needs of different markets. All of our machines are certified for product safety under electromagnetic compatibility (EMC), WEEE  (Waste Electrical and Electronic Equipment), and RoHS directives. MIXVAL products are also typically covered by a combination of the following certifications and declarations: CE (European Union EMC and Safety), FCC (North American EMI), and UL (North American Product Safety). You will find the specific certifications for your individual models printed on the packaging of the item(s) you purchase.

Product Registration

We are confident that you will enjoy your new MIXVAL money counting machine. To get the most value from your purchase, you should register your machine and gain the following benefits:

• Free software updates and product information, when applicable
• Support on your product warranty
• The ability to provide feedback and become a part of our improvement panel

Registering your purchase is easy from within your MIXVAL account. Just login to your account, click onto your dashboard, click on order history to locate the order, and then click on the “Register” button and follow the prompts. Be sure to have your machine handy, as it may ask you for the model and serial numbers.